Privacy Policy

Last updated: 18 August 2026.

1. Controller Information

HeatPumpIreland.ie
Website: heatpumpireland.ie
Contact: via the Contact page

2. Introduction

Data protection is a high priority for HeatPumpIreland.ie. The processing of personal data is always carried out in line with the General Data Protection Regulation (GDPR) and Irish data protection law. This policy explains what personal data is collected, how it’s used, and the rights available over it.

By submitting a request on the HeatPumpIreland.ie website, you agree that your information will be sent to SEAI-registered installers or F-Gas certified servicing engineers matched to that request. Matched professionals typically respond within 48 hours.

3. What Personal Data Is Collected

When a quote request is submitted:

  • Full name
  • Email address
  • Phone number
  • Eircode
  • Property type and, where relevant, property ownership status
  • Services selected
  • Date and time of submission

Automatically from the browser:

  • IP address, browser type, and operating system
  • Referrer URL and pages visited on this site
  • Device type and screen resolution

4. Legal Basis for Processing

  • Consent, agreement given when submitting a quote request
  • Contract, processing necessary to provide a quote for a service requested
  • Legitimate interests, operating the lead-matching service connecting homeowners with SEAI-registered professionals
  • Legal obligation, compliance with Irish and EU legal requirements

5. How the Data Is Used

  • Process the quote request
  • Forward details to SEAI-registered installers or F-Gas certified servicing engineers matched to that request
  • Respond to questions submitted via the Contact page
  • Improve website content and user experience
  • Prevent fraud and misuse of the service
  • Comply with legal and regulatory obligations

6. Who the Data Is Shared With

Shared with:

  • SEAI-registered installers and F-Gas certified servicing engineers matched to the request, who contact the homeowner directly with a quote
  • Service providers who help operate this website, such as hosting and form-processing providers

Not shared with: unrelated third parties, marketing companies, or data brokers, and never sold.

7. Cookies and Analytics

This website uses cookies to support core functionality and to understand how visitors use the site. See the Cookie Policy for full detail. Analytics data is anonymised and does not identify individual visitors.

8. Data Retention

Quote request data is retained for 12 months from submission, unless earlier deletion is requested or it’s no longer needed to provide the service.

Contact form data is retained as long as necessary to respond, typically 3 to 6 months.

Analytics data is retained in anonymised form for website improvement purposes.

9. Rights Under GDPR

  • Access: request a copy of personal data held
  • Rectification: correct inaccurate or incomplete data
  • Erasure: request deletion, except where a legal obligation requires retention
  • Restriction: limit how the data is processed
  • Portability: receive the data in a portable format
  • Objection: object to processing at any time
  • Withdraw consent: at any time, without affecting processing already carried out
  • Complain: lodge a complaint with the Irish Data Protection Commission

10. How to Exercise These Rights

Use the Contact page. Requests are answered within 30 days, or up to 90 days for complex requests.

11. Data Security

SSL/TLS encryption is used for data transmission, alongside secure hosting infrastructure and access controls to protect personal data. No method of internet transmission is completely secure, but reasonable precautions are taken throughout.

12. Third Parties and Links

This website may link to third-party sites, including SEAI’s own site and matched professionals’ sites. HeatPumpIreland.ie is not responsible for the privacy practices of external sites, review their policies directly.

13. Children’s Privacy

This service is not intended for individuals under 18. Personal data is not knowingly collected from minors. Data found to have been collected from a minor is deleted.

14. International Data Transfers

Personal data is processed within Ireland and the European Union. Data is not transferred outside the EU without appropriate legal safeguards.

15. Changes to This Policy

This policy may be updated from time to time to reflect changes in practices or legal requirements. Material changes are posted on this page with an updated date. Continued use of this website after such changes constitutes acceptance of the updated policy.

16. Data Protection Commission

To lodge a complaint with the Irish supervisory authority:

Data Protection Commission
21 Fitzwilliam Square, Dublin 2, D02 RD28, Ireland
Phone: +353 (0)761 108 800
Website: dataprotection.ie

17. Contact

For any questions about this policy, use the Contact page.